Verify Your Xerox Supplies Are 100% Genuine
Counterfeit Xerox toner cartridges are difficult to distinguish from Genuine Xerox toner cartridges.
These fakes are a combination of remanufactured and new-build third-party cartridges boxed in replicas of Xerox original packaging.
Unlike Xerox, counterfeiters have zero regard for the quality, reliability, or safety concerns that bogus cartridges pose.
Three Ways to Verify Authenticity
1. Verify online.
Use the Genuine Xerox Supplies Validation Tool and simply enter the 12-digit authentication number found on the silver hologram label.
Xerox affixes a holographic security label with a unique serial number on the outer box of every genuine Xerox supply item. There have been several generations of labels. The most recent, shown here, has the following security elements:
Presence of QR barcode
Micro numbering above the serial number
Unique serial number
Barcode at bottom of label
Metallic switch from bright to dark when label is rotated 90 degrees
2. Inspect the security label.
Look for specific features on the silver security label. There are several generations, but at a minimum:
All have a unique serial number and barcode printed on every label.
On earlier labels (not the most current), and depending on the viewing angle, the background changes to read “GENUINE,” “ORIGINAL,” “AUTÊNTICO” or “VÉRITABLE.".
Current and Previous Generation Security Labels
2025
2018 - 2025
Before 2018
Before 2014
Beware of Manipulated Authentication Labels!
Label Completely Removed
Number Removed, Label Reused
Number and Barcode Scraped
Codes Partially Removed
Label Scraped
Do not accept Xerox Supplies with missing or altered Security Labels. Contents may be counterfeit, or quality compromised.
3. Contact us for help.
If something just doesn’t seem right, or you’d like to report suspicious activities, please call us at: 0044 (0) 1707 353250
You can also email Brand Protection Investigations or submit the suspicious activity form below.
Counterfeit or Stolen Supplies Incident Reporting Form
We appreciate your letting us know about a possible counterfeit or stolen supply item. The information you provide below will help our investigation team take action.
Thank You. Your suspicious activity information has been submitted and will be reviewed by Xerox. If you have further concerns or questions, call: 0044 (0)1707 3223
Where to buy Genuine Xerox® Supplies
Find the right supplies for your printer and buy online.
