Global Claims Management Co. Goes Paperless
Challenge
Addressing a “paperless office” initiative, this global claims management company was looking to not only stop creating paper in their work environment, but also minimise the ingestion of external paper in the form of mail. Employees’ access to physical files could take several business days, hindered by lengthy document retrieval and shipping processes, which negatively impacted customer satisfaction, and added unnecessary document management operational costs. The company needed a solution to convert critical business documents into a digital format that could be stored and conveniently accessed at any time.
Solution
The claims management company has their mail directed to a PO Box that is transported daily to the Xerox® Digitisation Center where the mail is opened, scanned, indexed by the recipient’s name, and uploaded into the client’s content management system. The company’s employees now handle no paper mail — instead, they receive an email indicating that a digital copy of the mail item has been received and a link is provided to directly access their personal “mailbox” to view the images.
Results
Approximately 1,000 hard copy documents are processed at the Xerox Digitisation Center per month, which are a mixture of mail items and office documents. Xerox now receives all mail intended for the client’s Canadian office (with the exception of courier packages), which eliminated the need to staff a full-time mailroom operation. Since mail documents arrive in a digital format, the files are immediately integrated into electronic workflows without the need to scan or dispose of paper originals onsite.
DocuShare®
The easiest way to access, share and collaborate, on-site or in the cloud.
Enterprise Content Management Insights
Explore PDFs, videos, infographics and more on this topic.
Related Articles
Empowering Teachers
See how Lincoln Public Schools used Xerox® DocuShare® to give teachers more time to focus on helping students.
Banking Made Better
See how Volksbank Romania used Xerox® DocuShare® to provide a better banking experience to their customers.
Pennsylvania Department of Human Services case study
See how the Pennsylvania Department of Human Services overhauled forms and claims processing with greater security using Xerox® DocuShare®, reducing claims processing time by 90%.
One Country’s Massive Undertaking
How Xerox helped the Government of Bangladesh capture, store, and analyse population data so the country could more effectively deliver social services to those who need them.
Ensure Key Information is Safe and Accessible
How confident are you that your organisation is compliant with all industry regulations?
Discover how Xerox DocuShare transforms financial services streamline operations and enhance efficiency.
See how financial services firm, Freedman & Co., used Xerox® DocuShare® to digitise and easily manage volumes of sensitive client files, ultimately helping spur a decade of growth.
