Case Study: UK Insurance Company Gets Digital Transformation
Challenge
Every day this insurance company receives thousands of documents — forms, letters, cheques, photographs, even video — from corporate and individual customers. Looking back almost ten years, the company wasn’t able to deliver the response times it wanted. It had purely manual mail handling processes that weren’t just slow, but also costly in terms of the manpower required to manage the volumes. The insurer’s slow speed of response was having a negative effect on customer satisfaction and retention, hampering its ability to compete effectively in the insurance marketplace.
Solution
The insurer chose to implement a Xerox digital mailroom service and document management solution. It was impressed with the technology, the speed at which Xerox could deliver the solution and service, and Xerox experience with other financial service organisations. The insurer also independently reviewed the entire Xerox supplier delivery chain to ensure that it met its ethical standards.
Results
Without disruption to the business, the insurer has gone from highly manual, paper-based processes to highly automated, digitised ones. Xerox indexes all incoming mail and adds it to the document management system, which is integrated with the company’s claims management, customer service and back-office systems so that it can automate and optimise its workflows.
Xerox® Managed Print Services
Productive employees, efficient workplaces, and secure data, documents, and devices.
Managed Print Services Resources
Managed Print Services Insights
Explore PDFs, videos, infographics and more on this topic.
Related Articles
Quocirca Security Insights for Hybrid Work Environments
Quocirca outlines seven key insights to help protect your print endpoints in a hybrid working environment and highlights how Xerox® Managed Print Services can help you keep up with print security challenges.
IESE Business School Case Study
Discover the strategic impact of Xerox Managed Print Services on a leading global business school, propelling the institution into a new era of digitisation while enhancing the student experience.
Xerox Wins Keypoint Intelligence — Buyers Lab, Inc. (BLI) Pacesetter Award 2022–2023 for Comprehensive Managed Print Services Programs
Keypoint Intelligence – BLI recognises Xerox Managed Print Services (MPS) a leader in cloud print management, advanced security, document workflows, and more with another Pacesetter Award.
Xerox named a Leader in Quocirca's MPS 2022 Landscape Report
Xerox continues to lead in the Quocirca MPS vendor assessment, based on strategic vision and depth of service offerings, including cloud, digital workflow, security, and analytics.
Managed Print Services (MPS) Premier Webinar
Join us for a Xerox Premier Webinar to learn how to create a more agile, future-ready workplace.
How Xerox® DocuShare® helped Arbet Aménagement transform its way of working
Find out how Xerox® DocuShare® enterprise content management software helped Arbet Aménagement to revolutionize their document retrieval processes.
