Xerox^® Services for Healthcare

Transform communications processes to improve patient experience

The healthcare industry faces a population that’s growing, aging and demanding more from the organisations they rely on to stay healthy. Resources are stretched. Staff is spread thin. And in a lot of cases, the technology that’s supposed to make it all easier is getting in the way. With Xerox^® Services for Healthcare, you can improve your patient experience by alleviating pain points through the power of workflow automation and omnichannel communications. By managing and streamlining the way you handle patient communications and medical records, you can empower your staff and create a consistent, improved experience for patients.

Services for Healthcare to Enhance the Patient Lifecycle

Inform

Two-way personalised patient communications
Multichannel management deploying the right message via the right channel at the right time
Send health alerts, notices and appointment reminders in print and digital formats

Onboard

Streamline patient registration process
Simplify information capture, data extraction and validation
Provide secure access to patient information with a Digital Vault
Reduce time spent processing new hiring and credentialing
Make clinical documents more accessible and available on-demand

Serve

Allow single patient view by digitising health records, communications and archives
Help prevent re-admission by managing post-treatment communications
Enhance patient records and care through wearable technology information capture and early alert systems
Automate a wide range of document and back-office processes

Satisfy

Improve health outcomes by proactively using machine learning and analytics to provide personalised insights and advise best next actions
Monitor and improve patient experience management with personalised surveys throughout patient journey
Drive the next best action for patients with targeted messaging across channels
Simplify billing communications across channels, including email, mail, web and phone (SMS and Interactive Voice Response)